Conflict management & negotiation skills for internal auditors
Joan Pastor
This book represents the results of over 20 years working as a private consultant and trainer to the audit profession. What started as a small program based on the best research on conflict management and negotiation skills, has slowly evolved into a book based on research on these two topics plus the real life experiences of thousands of auditors who deal with conflicts, potential conflicts and differing positions that need to be united on a daily basis. The book is designed to give both clarity into human nature as well as practical skills and suggestions for dealing with people in a wide range of challenging situations. The goals for this book are two-fold: to increase your understanding of how people think and act (including yourself), and to give a tremendous number of tips, practices, suggestions, ideas and skills that you may use appropriately to increase your relationship and get better audit results with your customers and clients, wherever they may reside.
- No. Panggil 658.405 PAS c
- Edisi
- Pengarang Joan Pastor
- Penerbit Florida Institute of Internal Auditors Research Foundation 2007
